You can cancel your subscription anytime by turning off auto-renewal on the Billing page. You keep full access until the end of the period you've paid for, and you won't be charged again. Only the account owner can cancel.
Steps to cancel your subscription
- Click Billing in the sidebar.
- Under Subscription, find Auto-renewal and click the toggle.
- In the Disable Auto-Renewal window, click Disable.
The status changes to Expires, and the page shows the date your access ends.
Canceling during the free trial
Turn off auto-renewal before the trial ends and your card isn't charged at all. You keep access until the last day of the trial.
What happens when your subscription ends
- The widget stops showing on your website, so new leads stop coming in.
- Most dashboard pages lock, including the Dashboard lead list, Team, Analytics and Settings. Billing, Products, Developer and Support stay open.
- Sales reps see a message that access is paused until the plan is renewed.
- Your account isn't deleted. Subscribe again from Billing to pick up where you left off. A second free trial isn't included, so the first payment is taken right away.
Changed your mind?
Before the end date, go back to Billing, click the Auto-renewal toggle again and click Enable. Your subscription carries on as before.
To ask about deleting your account and data entirely, open a support ticket under Account & team.