You update your payment card on the Billing page in your dashboard. Add the new card, make it the default, then remove the old one. Only the account owner can see the Billing page.
Card details go straight to Stripe, our payment processor. RoofSell never sees or stores your full card number.
How to update your payment card
- Click Billing in the sidebar.
- In Payment Methods, click + Add card.
- Enter the Card Number, Expiration and CVC, then click Save Card.
- Next to the new card, click Set default.
- Remove the old card with the trash icon next to it, so future charges go to the new card.
During the free trial, your card isn't charged until the date shown under Subscription. Updating the card before then is fine.
Where to find receipts and invoices
Billing History at the bottom of the Billing page lists every charge with its date, invoice number, amount and status. Click Receipt or PDF to open a copy for your records. The start of your free trial shows as Free, with a Trial start tag.
What happens if a payment fails
If a renewal charge fails, your subscription is no longer active. Your widget disappears from your website and most dashboard pages lock until the payment goes through.
Add a working card, set it as the default and remove the card that failed. Then open a support ticket under Billing & subscription and we'll help you get the payment through.
To change how often you're billed, see Switching between monthly and annual billing. To stop future charges, see How to cancel your subscription.