You can't reset a team member's password from your dashboard, and you can't see it either. Each sales rep resets their own password with the Forgot password link on the sign-in page, and the reset email goes to the address you added them with.
How to get a team member's password reset
Send them these steps:
- Go to the RoofSell sign-in page and click Forgot password?
- Enter the email address you were added with and click Send reset link.
- Open the reset email and click Reset Password. The link works for 1 hour.
- Enter a new password twice and click Reset password.
They're signed in as soon as the new password is saved.
If the reset email doesn't arrive
- Ask them to check spam and junk folders.
- Check their email address on your Team page. If it's wrong, remove the person, add them again with the correct address and reassign their leads.
- Ask them to request a fresh link. Each new request replaces the previous one.
New team members who never verified their email
A rep who skipped the verification email can't sign in yet. Resetting the password also confirms their email, so the steps above work for them too.